Complaints Policy

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Our Complaints Policy

We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of work, please inspect to ensure everything has been carried out to our usual high standards.  In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0118 976 1000 or email us at office@arborfieldtreecare.com or write to us at:

Arborfield Tree Care
2 Woodlands
School Road, Arborfield
RG2 9NY

office@arborfieldtreecare.com

Family Run Since 1997

Independent Local Family business, we appreciate the importance of our reputation.

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Fully Insured

We have comprehensive Public Liability Insurance to allow you to use Arborfield Tree Care with confidence.

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High Standard Of Workmanship

We pride ourselves on providing an exceptional service that are competitors look up to working to BS3998

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All Staff Fully Qualified

All of our staff are qualified and experienced in all aspects of Tree Surgery and Arboriculture services.

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HERE TO HELP IN YOUR AREA

We provide tree felling and dismantling services to both residential and commercial customers across Berkshire, Hampshire and Surrey. We understand how important your property is to you and your family, we ensure it is safe from damaged trees, which can be a Health and Safety hazard. We leave no aspect of tree surgery uncovered, call your local experts on 0118 976 1000